1. Return Window

You can return most items purchased from Hilova.xyz within 30 days of receiving your order. After this period, we may not be able to accept returns or exchanges.

2. Eligibility for Return

To be eligible for a return:

  • The item must be in its original condition, unused, and in the original packaging.
  • You must provide a receipt or proof of purchase.
  • The item should not be a final sale item. Some items, like gardening products (e.g., soil, fertilizers), may be excluded from returns due to health and safety concerns. Please check product descriptions for return restrictions.

3. Non-returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., seeds, fertilizers)
  • Customized or personalized products
  • Gift cards
  • Downloadable software products

4. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@hilova.xyz to request a return authorization. Include your order number and a brief description of the issue.
  2. Return Authorization: Upon receiving your request, we will provide you with a return authorization and detailed instructions.
  3. Prepare Your Package: Please ensure the product is securely packed in its original packaging. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that your return is safely received.
  4. Send the Item Back: Once your return authorization is issued, send the item to the address we provide.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will issue a refund to the original payment method. The processing time for refunds can take up to 10 business days from the date we receive your return.

6. Return Shipping Costs

  • Free Returns: If your item is defective, damaged, or incorrect, Hilova.xyz will cover the return shipping costs.
  • Customer Pays Shipping: If the return is due to personal preference (e.g., you changed your mind), you will be responsible for the return shipping fees.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will either issue a full refund or send you a replacement at no additional cost.

9. Contact Us

If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact us: