1. Warranty Coverage

We offer a limited warranty on all of the gardening tools sold through Hilova.xyz. Our warranty ensures that your product will be free from defects in materials and workmanship under normal use and maintenance for a specified period from the date of purchase.

  • Warranty Period: The warranty period for each product varies based on the type and manufacturer. Typically, our products are covered for a period ranging from 6 months to 3 years. Please refer to the product description page for specific warranty duration details.
  • Scope of Warranty: This warranty covers any defects in materials or workmanship that occur under normal use. It does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications.

2. What is Covered

  • Manufacturing defects that impact the function or performance of the tool.
  • Faulty materials that affect the durability or safety of the product.
  • Parts that malfunction under standard, intended usage.

3. What is Not Covered

The following scenarios are not covered under this warranty:

  • Damage caused by misuse, abuse, neglect, or accidents.
  • Normal wear and tear, including but not limited to blade dulling, rusting, or cosmetic damages.
  • Products that have been altered or repaired by third parties.
  • Damage resulting from improper storage or failure to follow care instructions.

4. Warranty Claim Process

If you believe your product is defective and you wish to make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at admin@hilova.xyz to initiate the claim process. Please provide the following information:
    • Proof of purchase (receipt or order number).
    • A description of the issue or defect with the product.
    • Photographs or videos of the defect (if applicable).
  2. Evaluation: Once we receive your claim, we will evaluate the issue and determine if it falls under our warranty coverage. We may ask you to send the product back for further inspection.
  3. Resolution: If your claim is approved, we will offer a replacement or repair at no additional cost. If a replacement is unavailable, we may issue a refund based on the original purchase price.

5. Return & Refund Policy

If a product is covered under warranty and cannot be repaired or replaced, we may provide a full refund for the item. Refunds will be processed to the original payment method used for purchase. Please note that return shipping costs (if applicable) are the responsibility of the customer, unless otherwise agreed upon.

6. Limitations

The warranty provided by Hilova.xyz is non-transferable and applies only to the original purchaser. It is also limited to the replacement or repair of the product and does not cover indirect, incidental, or consequential damages arising from the use of the product.

7. Contact Information

For any questions regarding your warranty or to initiate a claim, please contact us: